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Ready to get Wired and Dangerous?
We’re glad you’re here to ride with us on the journey of Wired and Dangerous. Chip and John
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“You do beautiful work!” The compliment bounced off the back wall of the tiny mountain wood shop like an echo. The target of the accolade seemed completely deaf. The nearby admirer repeated her...
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Why a Corrupted Service Covenant Has Made Customers Wired and Dangerous –...
Customers today are picky (all about value), fickle (reluctant to show loyalty), vocal (quick to complain) and vain (only interested in tailored service). But, they are also wired and dangerous. Dave...
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The Future of the Customer (Next Month)
It all happened in a matter of minutes late one Sunday evening at my desk. I was on-line ordering promotional visors for our new book from Stitch America in Bremen, GA. I had selected the visor...
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Gratitude – A True Measure of your Service Warmth
“Thank you” are the two most important words in the English language. Yet, how often are you served and end up the only one in the equation doing the thanking? It is always important and never more...
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A River Runs Through Service
Standing on the banks of a magnificent river, you can let your imagination run wild. A mighty river can take you many miles, connecting you with countless ports and people along the way. Rivers are...
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The Guitar Heard Around the World
After musician Dave Carroll learned from fellow passengers that United Airlines baggage handlers were damaging his guitar on the tarmac, he was unable to find anyone at United willing to make the...
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How the Recession Changed Your Customers
There is no doubt customers coming out of the recent recession are fundamentally different than they were before. Even customers not directly impacted financially were emotionally shaken by the...
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